Privacy Policy

Welcome to Daktar - Our Commitment to Trust, Safety, and Care

At daktar.online ("Platform", "Company", "we", "us", or "our"), we believe that access to healthcare conversations should be safe, respectful, transparent, and empowering. Inspired by the user-first principles, we have designed our policies to clearly explain how we protect your privacy while enabling meaningful connections.

This Privacy Policy describes how we collect, use, share, and safeguard your information when you use our Platform. Our goal is to earn and maintain your trust by being clear, fair, and accountable.

By accessing or using daktar.online, you agree to the practices described in this Privacy Policy.

 

1. Legal Compliance and Regulatory Framework

We comply with applicable Indian laws and globally accepted privacy principles, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Digital Personal Data Protection Act, 2023

We regularly review and update our policies to reflect legal, technological, and operational changes.

 

2. What Daktar.online Is (and Is Not)

Transparency matters. daktar.online is a technology intermediary, not a healthcare provider.

The Platform:

  • Connects doctors and patients through digital tools
  • Does not provide healthcare services
  • Does not practice medicine
  • Does not diagnose, treat, prescribe, or offer medical advice
  • Does not employ, recommend, verify, or supervise doctors
  • Does not guarantee qualifications, availability, or medical outcomes

All interactions happen directly between independent users. Decisions made based on those interactions are solely your responsibility.

 

3. Children, Minors, and Parental Responsibility

Daktar.online is intended for use by adults.

Use by Children and Minors

  • Users under the age of 18 ("Children" or "Minors") may use the Platform only under the supervision of a parent or legal guardian.
  • If a child is a patient, a supervising parent or legal guardian must be present at all times during consultations, communications, and interactions on the Platform.
  • The parent or legal guardian is fully responsible for:
  • Providing consent for the child’s use of the Platform
  • Understanding and accepting this Privacy Policy and the Terms and Conditions
  • Monitoring all communications and medical discussions
  • Ensuring the accuracy of information shared on behalf of the child

By allowing a child to access or use daktar.online, the parent or legal guardian expressly agrees to be bound by this Privacy Policy and the Terms and Conditions on behalf of the child.

 

4. Information We Collect

We collect only what is necessary to operate the Platform responsibly.

A. Information You Provide

  • Name
  • Email address
  • Phone number
  • Account login details
  • User category (doctor or patient)

B. Health-Related Information (Shared by You)

  • Messages and consultations
  • Notes or prescriptions shared by doctors
  • Documents or reports uploaded voluntarily

Daktar.online does not create, modify, interpret, or validate medical information.

C. Technical and Usage Information

  • IP address
  • Device and browser details
  • Log files and activity data

 

4. Health Data, HIPAA and Medical Disclaimer

While we use reasonable security measures, you acknowledge that:

  • daktar.online is not a HIPAA-covered entity
  • daktar.online is not a healthcare provider under Indian law
  • We do not store medical records as a hospital or clinic
  • Digital communications may carry inherent risks

Any health information shared on the Platform is:

  • Voluntarily provided
  • Shared at your discretion
  • The sole responsibility of the users involved

 

5. Emergency and Crisis Disclaimer (Important Safety Notice)

Daktar.online is not designed for medical emergencies or crisis situations.

No Emergency Services

The Platform:

  • Does not provide emergency medical services
  • Does not offer real-time monitoring or urgent response
  • Does not replace hospitals, emergency rooms, or emergency helplines

If you or someone else is experiencing a medical emergency, including but not limited to:

  • Severe pain or injury
  • Loss of consciousness
  • Difficulty breathing
  • Chest pain or suspected heart attack
  • Stroke symptoms
  • Severe bleeding
  • Suicidal thoughts, self-harm, panic attacks, or mental health crisis

You should immediately contact local emergency services, visit the nearest hospital, or call an official emergency helpline.

Mental Health Crisis Support (Important)

If you are experiencing emotional distress, suicidal thoughts, or a mental health emergency:

  • Seek immediate help from local emergency services
  • Contact a licensed mental health professional
  • Reach out to trusted crisis helplines available in your region

Daktar.online does not monitor conversations in real time and cannot provide crisis intervention.

User Responsibility in Emergencies

By using daktar.online, you acknowledge and agree that:

  • The Platform is not suitable for urgent or life-threatening conditions
  • Any delay in seeking emergency care is at your own risk
  • Daktar.online is not responsible for outcomes arising from emergencies

 

6. How We Use Your Information

We use information to:

  • Operate, maintain, and secure the Platform
  • Enable communication between users
  • Improve reliability and user experience
  • Detect and prevent fraud or misuse
  • Meet legal and regulatory obligations

We do not sell or rent personal or health-related information.

 

6. Cookies and Tracking Technologies

To deliver a smooth and secure experience, daktar.online uses cookies and similar technologies.

What Are Cookies?

Cookies are small files stored on your device that help us recognize your browser and remember preferences.

Types of Cookies We Use

  • Essential cookies: Required for login, security, and core functionality
  • Performance cookies: Help us understand how users interact with the Platform
  • Preference cookies: Remember your settings and choices

Your Choices

  • You may control or delete cookies through your browser settings
  • Disabling cookies may affect certain Platform features

By continuing to use the Platform, you consent to our use of cookies as described above.

 

7. Data Sharing and Disclosure

We may share information only when:

  • Required by law or legal process
  • Necessary to protect safety, rights, or security
  • Working with trusted service providers under confidentiality agreements

We are not responsible for information users choose to share directly with each other.

 

8. Security Practices

We take security seriously and use reasonable safeguards, including:

  • Encrypted communications where appropriate
  • Access controls and authentication
  • Monitoring and system updates

However, no digital platform can guarantee absolute security.

 

9. Data Retention

We retain personal data only as long as necessary for Platform operations or legal compliance, after which it is securely deleted or anonymized.

 

10. Your Rights

Subject to applicable law, you may:

  • Access or correct your personal information
  • Withdraw consent where legally permitted
  • Request deletion of your data

Requests can be made at support@daktar.online.

 

11. Child Safety, Abuse Prevention, and Reporting

Daktar.online is committed to maintaining a safe, respectful, and abuse-free environment, especially when minors are involved.

Our Child Safety Commitment

  • We do not knowingly encourage unsupervised use of the Platform by minors
  • Consultations involving children must always be supervised by a parent or legal guardian
  • Any form of abuse, exploitation, harassment, or inappropriate conduct toward children is strictly prohibited

Reporting Child Safety Concerns

If you believe that a child is at risk, or if you observe:

  • Abuse or neglect
  • Exploitation or grooming behavior
  • Inappropriate communication involving a minor

You should immediately:

  • Stop the interaction
  • Report the concern to us at support@daktar.online

Where required by law, we may cooperate with lawful authorities and take appropriate action, including account suspension or termination.

 

12. Grievance Redressal Officer (India)

In compliance with Indian law:

  • Grievance Officer: To Be Appointed
  • Email: support@daktar.online
  • Response Time: Within 30 days

 

13. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform means you accept the updated terms.